Here are some frequently asked questions. This is not an exhausted list so please call the office if you have any further questions, and our staff will be happy to help you.
1. Are you accepting new patients?
Yes, we are currently accepting new patients.
2. Do you do hospital work?
No, we participate in outpatient medicine only. We do have privileges in all the local hospitals of Odessa, but if you get admitted in any of the hospitals, one of the hospitalists will coordinate your inpatient care. They usually communicate with us.
3. What do I do if I need to cancel an appointment?
If you need to cancel your appointment, please give us a 24 hour notice. If you do not, you will be charged an office service fee for missing your appointment. We understand emergencies come up and you may need to cancel, and we take that into consideration.
1. Who is in charge of billing and how do we contact them if I have a question?
Our billing is contracted out to AthenaNet, an extremely reputable medical billing company of which many private physicians’ offices utilize nationwide. Should you have a billing question, contact us at (432) 332-3400 and speak with our front office supervisor who will be happy to assist you.
2. How can I pay my balance?
We accept payment via mail to P.O box written on our statement, via your secured patient portal, and in person at our office. PIMA accepts cash, check, or major credit cards.
3. Why is my co-payment due at the time of my office visit, instead of just getting billed later?
Your co-pay for the services received on the date of service is actually contractually controlled by your insurance company. PIMA is obligated to collect this from you at the time of service as a partial payment for the visit. These regulations, as well as the amount collected, are stipulations from your private insurance company. It also serves a practical purpose as most insurance companies take 45 – 90 days to send payment to our office for services rendered; so your co-payment at the time services are preformed assists us in our base operations.
4. What if my account is overdue and I am delinquent in clearing up my balance?
We understand the importance of your access to your doctors and not worrying about immediate payment; which is why we gladly give all patients a time period to pay outstanding balances. If you have missed paying your balance and 3 billing cycles have passed, you may get a concerned phone call from one of our staff to inquire if you are aware of the balance. Most of the balances are small and can be cleared up easily by coming to the office. It is only after this fails to resolve the issue that further collection action may be taken.
5. How long do I have to pay my balance?
Your balance, similar to other household bills you may have, is due within 30 days of the statement date. If your balance goes unpaid, you will receive subsequent statements over another 60 days to clear this up. Staff may ask you to clear your prior balance when you come for another appointment and any balance over 90 days must be paid in full.
6. What does the office recommend I do if I am on hard times?
We know good people can fall on hard times through no fault of their own and we want to help you. Staff can assist you with a payment plan to get caught up with your overdue balance and keep you in a good relationship with our office so we can continue to concentrate on caring for you. As long as you are making payment plan payments and clearing up your balance, we are happy to avoid any break in services or collection action from our office. Discuss your special needs with our staff and they will be happy to work something out with you.