TERMS AND CONDITIONS
These terms and conditions constitute a binding agreement between you and TX - SURESH PRASAD MD, FACP, BC-ADM ("we," "us,"
The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records;
request or reschedule appointments; view and update personal information; request prescriptions; receive test
results; read patient educational material; view statements; pay bills; and access related services and content.
The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents,
and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities").
The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms
and conditions of this agreement.
By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. If you don't
agree, don't use the Patient Portal. By agreeing to these terms and conditions, you acknowledge that you are
at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You acknowledge
that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your
use of Patient Portal at any time for any reason.
Minimum Requirements and Security
This website uses encryption software. In order to use Patient Portal, you must have:
- a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept
cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view
some materials, such as test results);
- Internet access, a valid email account, software to receive and read email messages, and spam filters set to
accept email from our domain; and
While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent
disclosure of information. When using Patient Portal, information may be transmitted over media that are beyond the control of the Practice Entities and their contractors and subcontractors and that may not be secure. For example, you may receive email, text, or telephone communications in connection with your use of Patient
Portal, all of which are inherently unsecure and subject to disclosure to or access by third parties (e.g., if
your phone is used by someone else, you do not keep your phone or email information up to date on Patient Portal
and communications are misdirected, or the network or systems of a telecommunications provider are hacked). Furthermore, electronic services such as those provided by the Practice Entities, their contractors and subcontractors, and any telecommunications providers involved in the transmission of data are all inherently subject to failure and none of the foregoing can guarantee that their services will be provided without error or interruption at all times that you may wish to use those services. YOU HEREBY EXPRESSLY ASSUME THE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF ANY SERVICE RELATED TO PATIENT PORTAL. Once information is received by us, your medical information will be treated as confidential and given the same
protection that all of our other medical records are given.
Security, Confidentiality, and Usage Guidelines for Patient Portal
YOU MUST NOT SEND ANY MESSAGES REQUIRING URGENT ATTENTION USING PATIENT PORTAL. Doing so may create a delay
in your receiving necessary medical treatment and could result in loss of life, permanent injury, or significant
deterioration in your health. If you believe that you have an urgent medical matter, you should call 911 immediately
or proceed to the nearest emergency room. If the matter is not urgent but you need a response in less than two
business days, please contact your clinician's office directly by telephone during our regular business hours,
which you may find on the log-in screen for Patient Portal.
FOR ALL MEDICAL EMERGENCIES, IMMEDIATELY CALL 911
- Patient portal is designed as a secure Internet-based environment through which you may receive confidential
medical information about yourself. When you initially enroll to use the Patient Portal, you will need to
confirm your identity via two unique workflows, as well as establish an email and a confidential password
for login credentials. Please DO NOT SHARE YOUR PASSWORD with anyone. Anyone with access to your password
will be able to view your medical and financial information and communicate with your health care team as
if that person were you. Thus, when you give someone your password, you are authorizing that person to access
your account, and you are responsible for all transactions that person performs while using your service.
It is your responsibility to prevent disclosure of your password and to change your password if you feel
that your security has been compromised. If you believe that your password has become known to an unauthorized
person and want verification of any changes that may have been made to your account, please contact us for
assistance. You can change your password in the Patient Portal at any time by clicking the "Security Settings"
link under "My Profile."
- You may request a Patient Portal account for yourself. You may not request or access a Patient Portal account
for anyone else, except that a parent or guardian may request and access an account on behalf of a minor
child. By accepting these terms and conditions, you certify that you are authorized to open or access the
account you are requesting and that all information you have provided to us is true and correct to the best
of your knowledge.
- Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle
to receive important messages from your participating provider(s) and other personal medical information.
You MUST provide us with your email address when activating your Patient Portal account and keep your email
address current via the My Profile link, to ensure that you receive notification of newly released information
in a timely manner. You may continue to receive communications via the United States Postal Service or other
means from us.
- We keep track of the pages our patients visit within Patient Portal, in order to determine what services are
the most popular. This data is used to deliver customized content within Patient Portal to patients whose
behavior indicates that they are interested in a particular subject area.
- We secure your personal information from unauthorized access, use or disclosure. The personally identifiable
information you provide is maintained by us on computer servers in a controlled, secure environment, protected
from unauthorized access, use or disclosure. When personal information is transmitted from your PC and/or
mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket
Layer (SSL) protocol. As a user of Patient Portal you hereby agree that you (and not the Practice Entities)
are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed
to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device.
- When you use the Patient Portal, we collect personally identifiable information, such as your email address,
name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account
activity. This information is used by us for the operation of the service, to maintain quality of the service,
and to provide general statistics regarding use of Patient Portal. We may share data with business associates
working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer
support, or arrange for deliveries. We encourage you to review the Privacy Statement for further information
regarding how your personal information may be used.
- Cookies are used for system performance functionality. You have the ability to accept or decline cookies. Most
Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies
if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive
features of the Patient Portal services.
How We Protect Your Personal Health Information
- We consider the privacy of your health information to be one of the most important elements in our relationship
with you and one we take very seriously. By accessing or using Patient Portal, you acknowledge that you have
received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office
locations or through your Patient Portal account under the "Forms" link.
- We are committed to protecting the privacy of the information you send and receive through Patient Portal, and
will only collect and use such information as permitted under the Patient Portal Privacy Statement, which
can be found online within Patient Portal. By using Patient Portal, you also consent to all of the terms
and conditions described in the Privacy Statement.
- All communications between you and our health care team using Patient Portal are carried over a secure, encrypted
connection directly into our electronic medical record. While you may receive email messages notifying you
of new messages in your Patient Portal Inbox, these emails will not contain any personal health information.
It is your responsibility to login to your Patient Portal account and read the messages promptly.
- Patient Portal is a communication service offered as a convenience to our patients. We reserve the right to change
the terms, conditions, and notices under which Patient Portal is offered. By accessing or using Patient Portal,
you further agree that any and all such modifications are effective and binding upon you immediately upon
posting of the modified version. We reserve the right in the future to charge a fee for the use of Patient
Portal. You will be notified in advance of any such change and asked to re-apply if you agree to the fee
and wish to continue with the Patient Portal service.
- You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your
patient balance statements delivered electronically to your Patient Portal account. You have the option at
any time to revert back to receiving your patient balance statements as paper statements sent to you via
U.S. Mail. You may exercise that option by checking the appropriate checkbox located at the bottom of the
Billing Tab in Patient Portal under "Patient Preferences."
- You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing
written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls
to all provided numbers. You may opt-out of receiving these calls on the "Contact Preferences" page, located
under the My Profile tab.
- You understand that Patient Portal provides you with online access to some clinical information about you. You
are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally
communicate to others.
Patient Portal Messaging
- By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue
regarding personal health matters. You agree not to use Patient Portal to post or send or post any illicit
or offensive material.
- You understand that messages will be routed to the appropriate department as necessary for handling, and therefore
our employees other than your physician, nurse practitioner, or physician's assistant may be involved in
addressing your request. If your physician is out of the office or unavailable to respond, messages sent
via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate
a timely response to your request. Therefore, use of Patient Portal may not be appropriate if there is sensitive
information that you want to discuss directly with your healthcare provider.
- You understand that your health care team may send you messages, test results, and other communications via Patient
Portal as authorized in the sole discretion of your physician. These messages may contain information important
to your health and medical care. It is your responsibility to monitor these messages. By entering your valid
and functional email address at registration, you have enabled us to notify you of messages sent to your
Patient Portal Inbox.
Discontinuing Use of Patient Portal
- You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's
office requesting this change.
- We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time
and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person.
- Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates
in Patient Portal at your practice.
- You will be notified if your Patient Portal service is discontinued.
Your Clinical Information
- As we provide your health care, we are required to maintain documentation of your medical history, current conditions,
treatment plan, and all treatments given, including the results of all tests, procedures, and therapies.
Patient Portal is an Internet application that enables a patient to have secure web-based access to personal
clinical information, as released by the treating physician, and allows secure electronic messaging with
our participating physicians. By using Patient Portal, you understand that not all of your medical record
with us will be accessible through your Patient Portal account. Posting of information to your Patient Portal
account is at the sole discretion of your individual physician(s).
- Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole
discretion of your physician. If such messages are made part of your permanent medical record, they will
be accessible to our current and future staff members who are involved with your care.
- Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates
in Patient Portal at your practice.
- All of our electronic medical records are subject to state and federal regulations governing the security and
confidentiality of medical records.
Copyright and Trademarks
All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics,
button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are
protected by U.S. and international copyright and trademark law and conventions. The Content includes both Content
owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third
parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to
you in or to any Content other than the right to use such content in connection with your use of Patient Portal.
Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.
Site Access and Licenses
- We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our
website, Patient Portal, and the associated services in accordance with these terms and conditions. This
license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial
use of the website, Patient Portal, or any of the associated services; making any derivative of the website,
Patient Portal, or any of the associated services; and the collection and use of user email addresses or
other user information (including, without limitation, health information or any data extraction or data
- Failure to comply with any of the terms and conditions contained herein may result in revocation of your license
and cancellation of your Patient Portal account, including the right to access information through Patient
Portal. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue
all other rights and remedies available to it under civil or criminal law.
Links to Third-Party Websites
This website and Patient Portal contain links to websites operated by other parties. The Practice Entities do not
sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided
by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation
regarding the accuracy of the information contained on the websites. The Practice Entities have no control over
the security or privacy practices of these external websites. Use of other sites is strictly at your own risk
including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing
and abiding by the terms and conditions of use and the privacy statements of the other websites.
This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and
therein are provided by the Practice Entities on an "As Is" basis. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT.
Limitation of Liability
- Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities
shall not be held responsible for any such third-party material. The Practice Entities disclaim any responsibility
for, or liability related to, such third-party material. Any questions, complaints, or claims related to
any product should be directed to the appropriate third party.
- None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury,
illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive
through Patient Portal.
- If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can
only recover direct damages up to $10. You cannot recover any other damages, including consequential, lost
profits, special, indirect, incidental, or punitive damages.
- Some or all of these limitations or exclusions may not apply to you if your state, province, or country does
not allow the exclusion or limitation of incidental, consequential, or other damages.
By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth
of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and
any dispute that might arise between you and any of the Practice Entities. You expressly agree that exclusive
jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts,
and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex
County, Massachusetts, in connection with any claim involving any of the Practice Entities. Use of our website
is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein.